Contact Us
Got a question about one of the sweeps coins casinos we've covered, spotted something that needs updating, or just want to send feedback? This page explains how to reach us and what kind of enquiries we can actually help with.
How to reach the Best Sweeps Casinos team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. When you write in, it helps to include:
- Which operator or page your message relates to, if any
- A clear description of the question, correction, or feedback
- Screenshots or links, where relevant, if you're flagging an error
What we can help with
Best Sweeps Casinos is an independent review and comparison site for sweepstakes and social casinos. We can help with things like:
- Corrections to details on our list of sweepstakes casinos, such as an outdated welcome offer or an eligibility state that's changed
- General questions about how the Gold Coins and Sweepstakes Coins model works
- Feedback on your experience with a platform we've reviewed, positive or negative
- Suggestions for operators or features you'd like to see us cover
What we can't help with
Because we're a comparison and information site rather than an operator, there are some things that fall outside what we can do. We can't access, manage, or make changes to your account with any sweepstakes casino, and we can't process redemptions, verify your identity, or resolve billing disputes on an operator's behalf. For any of the following, you'll need to contact the operator directly through the support channels listed on their own site:
- Account login issues, password resets, or account closures
- Sweepstakes Coins redemption status, delays, or verification requirements
- Purchases of Gold Coin packages, refunds, or payment problems
- Questions about a specific operator's terms and conditions
We also can't offer legal advice on whether a particular platform is available or permitted where you live. Availability varies by state and changes over time, so it's always worth checking an operator's own terms and any current state guidance before you sign up. Our Responsible Gambling page has more on playing sensibly, and our Terms and Conditions outline how we operate and how we're compensated by some of the operators we list.
Why our contact details matter for trust
Being reachable is part of how we try to keep this site accountable. If you notice something inaccurate in one of our write-ups — a welcome bonus that's changed, a state that's since been excluded, or a rating that no longer reflects an operator's current terms — telling us helps keep the site useful for the next reader. We fact-check our listings periodically, but operators change their offers and eligibility rules often, so reader reports are genuinely useful.
If you'd like to know more about who puts this site together and how we approach reviews, our About Us page covers that in more detail.
Before you write in, a few things worth knowing
A lot of the questions we get are ones we can answer here directly, so it's worth checking these first:
- Sweepstakes casinos aren't real-money gambling in the traditional sense. They run on a dual-currency model: Gold Coins for casual, no-cost play, and Sweepstakes Coins (SC), which can potentially be redeemed for prizes once you meet an operator's requirements.
- No purchase is necessary to participate. Legitimate sweepstakes casinos offer a free way to get Sweepstakes Coins, often through daily login rewards or an alternative mail-in entry method, alongside the option to buy Gold Coin packages.
- Availability depends on your state. Not every sweepstakes casino operates in every state, and some states restrict this model altogether. Always check an operator's eligible-states list before creating an account.
- Redeeming SC usually involves identity verification. Expect to provide a government-issued ID and possibly proof of address before any redemption is processed, and be aware that minimum thresholds and processing times apply.
If your question is about one of these general topics rather than something specific to your account, an email to us is the right move. If it's about your balance, a pending redemption, or a payment you've made, the operator's own support team will be able to act on it faster than we can.